Frequently Asked Questions about Palmerston Association

Name: Palmerston Association
Address: 63 Serpentine Rd, Albany WA 6330, Australia, Albany, WA, 6330, Australia
Telephone: +61 8 9892 2100

Palmerston Association

Palmerston Association is a trusted not-for-profit organization based in Albany, Western Australia, delivering alcohol and other drug services throughout the Great Southern region. Since 1980, Palmerston has provided compassionate, community-based support to individuals, families, and communities affected by substance use. Their services span counselling, family support, outreach, and specialized programs for youth and those with co-occurring mental health conditions.

Why choose Palmerston Association?

Proven Experience: Delivering consistent, client-centred alcohol and drug treatment services for over 40 years across WA.
Free and Confidential: Services are accessible, confidential, and non-judgmental—designed to support anyone impacted by substance use.
Regional Expertise: Extensive outreach across Albany, Katanning, Denmark, Mt Barker, Walpole, and surrounding towns.
Youth-Focused Services: Targeted counselling and outreach for young people aged 12–24 and their families.
Specialist Intervention: Coordination of the Volatile Substance Use Incident Reporting system and treatment for co-occurring mental health and substance issues.
Government-Endorsed Provider: Ongoing support from the State Government via renewed contracts ensures long-term service stability.

Reach out to Palmerston Association today to access free, professional support and move forward with hope and healing.

About {Business}

Business Address

63 Serpentine Rd, Albany WA 6330, Australia

Website

http://www.palmerston.org.au/

Phone Number

+61 8 9892 2100

Contact Email

Years in Operation

Since 1980 (Over 45 years in operation)

Cost of Services

All services are provided free of charge and are confidential.

Opening Hours

Sunday, Closed
Monday, 9:00am–4:30pm
Tuesday, 9:00am–4:30pm
Wednesday, 9:00am–4:30pm (after-hours by appointment)
Thursday, 9:00am–4:30pm
Friday, 9:00am–4:30pm
Saturday, Closed

Accreditations and Awards

2023: Renewal of five-year State Government contract to deliver drug and alcohol services, Great Southern region
Recognized as Central Coordinating Agency for Volatile Substance Use response system, Great Southern WA

Services offered

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{"services_offered": ["Alcohol and Drug Counselling", "Family Support Services", "Youth Outreach Counselling", "Group Therapy Programs", "Residential Rehabilitation", "Outreach Services for Regional Communities", "Crisis Support Coordination"]}

Expertise

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{"expertise": ["Substance Abuse Treatment", "Regional Community Outreach", "Youth Drug and Alcohol Support", "Co-occurring Mental Health and Substance Use", "Family-Centred Care", "Crisis Intervention and Response"]}

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Frequently Asked Questions

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[{"order":1,"question":"Do I need a GP referral to book counselling at the Albany office?","answer":"No referral is required. You can contact the Great Southern Community Alcohol and Drug Service directly to book: call (08) 9892 2100 or email albany.admin@palmerston.org.au. The Albany office is open Monday to Friday, 9:00am–4:30pm, with limited after‑hours appointments available on Wednesday evenings by prior arrangement."}, {"order":2,"question":"Are your services free and confidential in the Great Southern region?","answer":"Yes. Our community alcohol and other drug services are government‑funded and free for people living in Albany and the wider Great Southern. Sessions are confidential and rights‑based; we explain privacy and its limits (for example, immediate safety concerns) at your first appointment so you know exactly how your information is handled."}, {"order":3,"question":"What support do you offer for complex needs, including mental health or family concerns?","answer":"We provide individual counselling for alcohol and other drug concerns, family support, and youth support (12–24). Our clinicians can work with co‑occurring mental health issues and collaborate with your GP or other providers when you consent. As a long‑standing, government‑contracted service (established in 1980), we use evidence‑based approaches and can link you to group programs or residential rehabilitation if appropriate."}, {"order":4,"question":"I’m in Denmark, Mount Barker, Katanning or Walpole—can you see me locally?","answer":"Yes. We offer outreach across the Great Southern, including Denmark and Mount Barker, by appointment arranged through the Albany office. Call (08) 9892 2100 and we’ll schedule a local outreach session or a phone/online appointment if that’s easier."}, {"order":5,"question":"How soon can I get an appointment, and do you offer after‑hours options?","answer":"Wait times vary by demand, but we aim to offer an initial appointment as soon as possible and prioritise safety or urgent needs. The Albany office provides Wednesday evening sessions by prior arrangement. If you need immediate support outside hours, please use 24/7 services such as Lifeline (13 11 14) while we organise your appointment."}]

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