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[{"order": 1, "question": "Do you design custom engagement rings in Albany? What does the process look like?", "answer": "Yes — we offer collaborative, local design appointments in Albany so you can see metal and gemstone options in person. We explore your style, lifestyle, and budget, then present sketches or CAD renders with an itemised quote before any work begins. Typical timelines for bespoke pieces are around 4–8 weeks after design approval. We can source both natural and lab‑grown diamonds and coloured gemstones, prioritising recognised grading (e.g., GIA/IGI) and traceable suppliers. Ready to get started? Book a consult and we’ll map out a clear plan from first idea to finished ring."}, {"order": 2, "question": "Can you resize or repair my jewellery locally? How fast can it be done?", "answer": "We handle most ring resizes and everyday repairs locally for Albany and the Great Southern. Straightforward resizes are commonly completed within 1–3 business days, while complex restorations or re-makes may take 1–2 weeks depending on the work required. We’ll inspect your piece in-store, discuss options, and provide an upfront quote before proceeding. All work is carried out by qualified bench jewellers and is backed by a workmanship guarantee. If you’re on a deadline (engagement, event, or travel), let us know — we’ll do our best to accommodate."}, {"order": 3, "question": "Are your diamonds ethically sourced and certified? Do you offer lab‑grown options?", "answer": "Ethical sourcing and transparency are priorities. We supply diamonds and gemstones with recognised grading where applicable (e.g., GIA/IGI) and work with trusted suppliers who maintain robust chain‑of‑custody practices. If you’re comparing sustainability and value, we also offer lab‑grown diamonds alongside natural stones and will explain the differences so you can choose with confidence. On request, we can provide documentation and discuss provenance for added peace of mind."}, {"order": 4, "question": "Do you provide jewellery valuations for insurance in Western Australia?", "answer": "Yes — we can arrange independent valuations suitable for insurance, prepared by an NCJV‑registered valuer. You’ll receive a detailed report with photos and specifications, typically delivered as a digital PDF (and hard copy on request). Turnaround is usually 3–7 business days once your item is assessed. To help the process, bring any existing receipts, certificates, or previous valuations. For accurate cover, we recommend updating valuations every 2–3 years, as metal and gemstone markets change."}, {"order": 5, "question": "How do quotes, pricing, and payments work?", "answer": "We provide clear, itemised quotes with no obligation — ideal if you’re evaluating options and budgets. Pricing is influenced by metal type and carat (e.g., 9k vs 18k), gemstone size and quality, design complexity, and craftsmanship. Quotes reflect current metal and gemstone markets, so timing can matter. We accept major cards and bank transfer, and lay‑by or staged payments can be arranged for larger projects. Visit our Albany showroom to compare materials side‑by‑side, or request a quote online to get started."}]
