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[{"order":1,"question":"What services do you offer — medical skin care, aesthetics, or both?","answer":"Albany Skin Clinic provides both medical skin care and aesthetic treatments for patients in Albany and the wider Great Southern region. Medical care may include support for common skin conditions and comprehensive skin assessments, while aesthetic services focus on improving skin quality, texture, and confidence with non‑surgical options. After a thorough consultation, your clinician will recommend evidence‑based treatments tailored to your goals, skin type, and budget.\n\nIf you’re comparing options in Centennial Park or greater Albany, book a consult to get a personalised plan and clear next steps."}, {"order":2,"question":"How do I book an appointment in Albany, and what should I bring?","answer":"You can book online via the clinic’s website or request a call‑back if you prefer to speak with the team. The clinic is based in Centennial Park, Albany (WA 6330), making it convenient for patients across the Great Southern.\n\nTo help your clinician provide the best care, bring:\n\n- Medicare card (if applicable)\n- GP/specialist referral (if you have one)\n- A list of current medications and skincare products\n- Any relevant history or photos of your skin concern\n\nArrive a few minutes early for check‑in, especially if it’s your first visit."}, {"order":3,"question":"Who will I see, and how do you ensure treatment safety?","answer":"Appointments are provided by qualified, registered health professionals appropriate to the service you book. The clinic follows Australian clinical standards, uses TGA‑regulated products and devices, and obtains informed consent before treatment. Where appropriate, a patch test or staged approach may be recommended, and you’ll receive written aftercare instructions.\n\nIf you’d like to confirm your clinician’s qualifications, just ask—the team can provide registration details and experience relevant to your treatment."}, {"order":4,"question":"How much will it cost, and are Medicare rebates available?","answer":"Pricing depends on your concern, the length of the appointment, and the treatment plan agreed in consultation. You’ll receive a clear, itemised quote before you proceed.\n\n- Medical skin services may attract a Medicare rebate when clinically necessary and when eligibility criteria are met.\n- Aesthetic (cosmetic) treatments are generally not Medicare‑rebated.\n\nIf you’re comparing clinics in Albany, ask for a written plan that outlines costs, expected number of sessions, and maintenance so you can budget confidently."}, {"order":5,"question":"I’m coming from around the Great Southern — can you coordinate same‑day care or follow‑ups?","answer":"Where scheduling allows, the team can often coordinate consultations and treatment on the same day for patients travelling from towns like Denmark, Mount Barker, and surrounding Great Southern communities. Some follow‑ups may be suitable for telehealth (e.g., to review progress or discuss results), if clinically appropriate.\n\nWhen you book, mention your travel plans so the clinic can suggest the most time‑efficient pathway."}]
