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[{"order":1,"question":"Do you cut to size and fabricate locally in Albany?","answer":"Yes. We offer local, cut‑to‑size service for common sections (plate, SHS/RHS, angle, flat bar, pipe) plus drilling, punching, folding/press‑brake work, and welding for one‑offs or production runs.\n\n- Simple in‑stock cuts are typically turned around same day or next business day.\n- Complex profiles can be coordinated through trusted WA cutting partners. Send a DXF/DWG and we’ll advise the most cost‑effective process (laser, plasma, or oxy).\n\nTip: Include thickness, grade, quantity, and any critical tolerances in millimetres so we can quote accurately and minimise rework."}, {"order":2,"question":"Which steel grades suit Albany’s coastal environment—and do you stock them?","answer":"Albany’s coastal climate accelerates corrosion, so material choice and coatings matter.\n\n- Structural: AS/NZS 3678 (plate) and 3679 (sections), and AS/NZS 1163 (hollow sections) are standard. We can supply mill test certificates on request.\n- Corrosion resistance: Pre‑galvanised (e.g., Z275/Z450) and hot‑dip galvanizing to AS/NZS 4680 are common. For marine/harbour exposure, 316 stainless is preferred over 304.\n- Protective coatings: We can prep for paint systems aligned with AS/NZS 2312 guidance.\n\nTell us where the steel will be used (distance from surf/sea spray, wash‑down frequency), and we’ll recommend a cost‑right option for Great Southern conditions."}, {"order":3,"question":"How quickly can you deliver around Albany, Denmark, and Mount Barker?","answer":"Local delivery is available across Albany and the Great Southern—Mount Melville, Bayonet Head, Little Grove, plus surrounding towns like Denmark and Mount Barker.\n\n- In‑stock items: Delivery is typically within 1–3 business days; urgent pickup can often be arranged same day.\n- Special orders: Allow additional time for inbound freight from Perth.\n\nShare your site access notes (e.g., forklift/tail‑lift needs, safe drop zone) and preferred window, and we’ll confirm the earliest slot and any delivery fee before you approve."}, {"order":4,"question":"Can you quote from a sketch or CAD file? What should I provide?","answer":"Yes—email a clear sketch or CAD file and we’ll quote promptly.\n\nInclude:\n- Dimensions in mm, material thickness, grade, and quantity\n- Cut/finish requirements (deburr, mitres, fold angles/radii)\n- Coating needs (galv or paint) and delivery/pickup timing\n\nAccepted files: PDF for drawings; DXF/DWG for profiles; STEP/IGES if needed for formed components.\n\nMost straightforward quotes are returned the same business day; complex jobs are typically within 24–48 hours."}, {"order":5,"question":"How is steel priced—and do you sell offcuts to reduce costs?","answer":"Pricing is based on section/plate size, grade, length/weight, processing, and current mill/freight conditions. Quotes have a short validity due to market movement, and we’ll flag any alternatives that offer better value.\n\nYes, offcuts/remnants are often available for smaller jobs and prototyping—great for saving budget and lead time.\n\nCost‑saving tips for Great Southern projects:\n- Choose common lengths/sections for better availability\n- Allow flexible nesting for profile cuts\n- Bundle items into one run to reduce setup and freight"}]
